Refund policy
Refund & Return Policy
For US customers, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition you received it
- With tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
To start a return or exchange, please use our return portal here.
Black Friday Cyber Monday Exchange Policy
See details here
International Orders
At this time, international orders are not eligible for returns or exchanges.
Please note that any duties, taxes, or import fees that occur during international shipment are the responsibility of the customer. These charges are determined by your local customs authority and are not collected or controlled by Sunbean.
EU-customers
Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.
To exercise your right of withdrawal, click here
Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.
We will issue your refund within fourteen (14) days once we have received the returned goods.
This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Accessories (socks) for sanitary reasons
- Sale items (final sale)
- Gift cards
Damages or Issues
Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us at hello@sunbean.co as soon as possible so we can evaluate the issue and make it right.
Damages or Issues Lost, Stolen or Late Package
Sunbean is not responsible for lost, stolen, or late packages.
Once the tracking information indicates “delivered,” we are not responsible for stolen or missing mail. If you need help, please contact the carrier listed in your tracking information for questions regarding shipment tracking.
Exchanges
If you need a different size or item, please use our exchange portal here.
We offer one complimentary exchange per order. If you are unsure about sizing, feel free to reach out at hello@sunbean.co and we’ll be happy to help.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at hello@sunbean.co.