FAQ

  • Where is my refund?
  • Where is my order confirmation?
  • How do I cancel my order?
  • When will my order arrive?
  • Can I track my order?
  • Can I return or exchange an item?
  • I don't have a Dachshund, can my dog wear your clothes?

Payment

  • Where is my refund?

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Ordering and delivery

  • Where is my order confirmation?
  • How do I cancel my order?
  • When will my order arrive?
  • Can I track my order?

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@sunbean.co just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@sunbean.co , we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

  • Can I return or exchange an item?

Can I return or exchange an item?

You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Get your exchange/return process started here

Unfortunately, we don’t offer exchanges and returns on International orders. If you’re unsure about clothing sizes, we recommend sending us an email to hello@sunbean.co or using the chat function to get assisted. 

Read our full policy here

Fitting

  • I don't have a Dachshund, can my dog wear your clothes?

I don't have a Dachshund, can my dog wear your clothes?

Yes, absolutely! We design our clothes to better fit Dachshunds, but all breeds can wear as well. If you have concern about fitting, or need help finding the perfect fit, please reach out to our email hello@sunbean.co or use the chat function to get assisted.